KB 1639: Creating an MS Installer Log of Acronis Software - this doesn't go back as far as 2009 but does cover 20. ![]() ![]() Leigh, further to the private messages we've exchanged, please see the following KB documents that may help us to try to work out why you cannot install either ATI 2009 or 2015. ![]() The Dell PC should be restarted after using the Cleanup Tool to complete this action before then trying to reinstall ATI 2015.ĪTI 2015 should be able to work with backup image files created by ATI 2009 as documented in KB 1689: Backup archive compatibility across different product versionsĪcronis offer no guarantee of forward compatibility by older products to work with archive files created by newer versions of the product, so you should keep copies of the ATI 2009 Rescue Media in case this is needed for those archives. You should attempt to uninstall any Acronis applications normally via the Control Panel, then after doing this, download the Acronis Cleanup Tool (link in my signature below) and run this as Administrator to clean any remaining Acronis files, folders and registry entries. You can only install one version of Acronis True Image at any time - all the program files / folders remain in the same folder locations and these cannot be from mixed program versions, therefore if you have had ATI 2009 installed, this will need to be fully removed before attempting to install ATI 2015.
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